PRIVACY POLICY

Introduction
At Medibase, we are committed to protecting your personal information and ensuring that your online shopping experience is safe, secure, and transparent. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By visiting our website or placing an order with us, you agree to the practices described below.

1. Information We Collect
   We collect information in the following ways:
   
   a.Information you provide directly

• Full name, email address, phone number, and delivery address
• Account login details (if you create an account)
• Payment information processed securely through third-party payment gateways
• Any communication sent through our support channels
  
  b.Information collected automatically

• Device information (browser, device type, operating system)
• IP address and approximate location
• Pages viewed, time spent, clicks, and navigation patterns
• Cookies that help us personalize your shopping experience

2. How We Use Your Information
   We use your information to:

• Process, confirm, and deliver your orders
• Maintain your account and order history
• Provide customer support and respond to questions
• Improve our website’s performance, navigation, and features
• Send important notifications such as order updates
• Offer optional promotional content, newsletters, or special offers (only if you opt-in)

3. Sharing Your Information
   Your personal information is never sold to third parties.
   We may share your data only with:

• Payment processors
• Delivery and logistics partners
• Customer support tools
• Legal authorities if required by law

All partners are required to maintain strict confidentiality and data safety standards.

4. Data Protection & Security
   We use industry-standard encryption, secure servers, firewall protection, and system monitoring to safeguard your data against unauthorized access, misuse, or loss.
   Your payment information is handled exclusively by certified payment gateways and is never stored on our servers.
   
   
5. Your Rights
   You have the right to:

• Request a copy of the personal data we hold
• Update or correct inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing emails at any time

To request any of the above, email support@medibase.pk.

6. Changes to This Policy
We may update our Privacy Policy to reflect improvements to our services or changes in legal requirements. Any major update will be communicated on this page.