Customer Service
CUSTOMER SERVICE
Introduction
At Medibase, we are committed to delivering a smooth and reliable shopping experience. Our Customer Service team is here to support you at every stage—from product inquiries to order assistance, returns, and general guidance. Your satisfaction and wellness journey matter to us.
1. How We Support You
Our team is trained to help with:
- Product recommendations and guidance
- Questions about ingredients, benefits, and usage
- Order placement and checkout support
- Tracking and delivery updates
- Returns, exchanges, and refund processing
- Account-related inquiries
- Website or technical issues
We aim to respond quickly and clearly, ensuring you feel supported throughout your shopping experience.
2. Contact Methods
You can reach us through the following channels:
Email: support@medibase.pk
Phone: (+92) XXX-XXXXXXX
Website Form: Available on our Contact Page
Please provide your Order ID, full name, and phone number for faster assistance.
3. Operating Hours
Our support team is available during the following hours:
- Monday – Friday: 08:00 AM – 08:00 PM
- Saturday: 09:00 AM – 09:00 PM
- Sunday: 01:00 PM – 10:00 PM
Messages received after working hours will be addressed the next working day.
4. Response Times
We aim to respond:
- Within 2–6 hours for email inquiries
- Within 5–15 minutes via phone or live chat during working hours
During high-volume periods, slight delays may occur, but we prioritize resolving urgent issues first.
5. Product Guidance & Wellness Support
Not sure which supplement is right for you?
Our customer service team can guide you based on:
- Your wellness goals
- Benefits you are looking for
- Usage recommendations
- Differences between product variations
While we do not provide medical advice, we help you understand product suitability and general usage.